Quality Management in Business Essay Example | Topics and Well Written Essays - 1250 words

Quality Management in Business - Essay Example Under this principle, the business will adopt a pricing strategy that suits the quality of their product. Another definition of quality states that quality is the process of satisfying the customer’s implied and stated needs. This is where the business creates products in accordance to the needs and expectations of the customers. The business would carry out market researches and consider what kind of products and services are being expected by the customers, and then the quality of the products will be determined. The levels of quality and pricing strategies also depend on the needs of the customers. For example if the customer is ready to use a product of high quality and high price, the business will produce only high quality products, but if there are customers who want to spend less and compromise on quality, then the business will produce the same product with varying levels of quality (Black, 2011, p. 736). Another definition states that quality is the combination of process power and people power. It is linked to the efficiency in production and the improvement of processes. It may also include the technical processes, designs, engineering and management processes. The features and characteristics of the tools and materials provided by the suppliers also include in the quality of the product. In manufacturing businesses, quality can be regarded as the process which is free from defects, delays and deficiencies. The quality assurance processes include all activities that prevent, detect and remove all the defects that tend to occur in between the business processes. The processes include several steps to ensure that the delivery of products and services is being carried out efficiently. The steps include plan, do, check and act. In the plan stage, the business has to ensure that a plan is made in an order keeping in consideration all the processes, activities and methods to be used. The next step is doing, where